Frequently Asked Questions

Everything you need to know about buying and selling ultra-luxury fashion.

How do you guarantee the authenticity of your items?

Every item goes through a rigorous multi-point authentication process by our team of in-house experts before it is listed for sale. We offer a 100% authenticity guarantee or your money back.

What is the condition of the items sold on FASHIONPHILE?

We specialize in pre-owned luxury goods. Each item is assigned a condition grade ranging from 'New' to 'Fair,' with detailed descriptions and high-resolution photos highlighting any signs of wear.

What is your return policy?

We offer a 15-day return policy for most items. The item must be in the same condition as when it was received and the FASHIONPHILE brand tag must remain attached.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs, duties, and taxes are calculated at checkout based on the destination and the value of the item.

What payment methods do you accept?

We accept all major credit cards, PayPal, and wire transfers. We also offer flexible financing options through Affirm for qualified buyers.

How does the Buyback program work?

Our Buyback program allows you to sell an item back to us within a specific timeframe (typically 6 months to 1 year) for a predetermined percentage of the original purchase price.